FAQ's

FAQ

Where can I contact you guys?

 If you need to contact us for any reason you can email Secretcatshop@gmail.com, we'll get back to you as soon as possible!

How long will it take my order to ship?

Shirts take 2 – 7 days to print and ship. 3D printed items can take 1 - 2 weeks to ship. All other items are shipped every Monday and Friday.

I would like to cancel or amend my order, what should I do?

Contact us as soon as possible at thesecretcatshop@gmail.com!

If your order hasn’t shipped we will help you in any way we can. If your order has already shipped it will need to be returned to us, please see our return policy.

Will my order be shipped with tracking?

Clothing and international 3D printed items are shipped with tracking as standard. All orders over £50 will also be sent with tracking. All other items are not sent with tracking as standard, in order to keep shipping costs as low as possible. You will have the option to upgrade your shipping at checkout to tracked.

My order hasn’t arrived, what should I do?

If your item has tracking which hasn’t updated in a while please contact your local post office to request a search for the package.

The maximum amount of time it should take for a package without tracking to reach you is as follows:

UK

13 working days

Europe

25 working days

Rest of World

32 working days

 

If this time elapses and your package still hasn’t arrived get in touch with us. We will be able to arrange a replacement for the lost items or a refund.